Ctrl+Alt+Del: A Tech Restart
A business cannot grow without new customers. A dim-sum eatery and a TCM chain founded in the 60s are both leveraging digital tools to seek new customers. 3rd-gen owner of Swee Choon, Ernest Ting, took over the business in 2018. His first step was to focus the restaurant's transition into online delivery by partnering with various delivery platforms. Soon, Ernest learns there is a potentially untapped customer base in the east of Singapore. Meanwhile, Chien Chi Tow's 2nd-gen owner, Yen Lim, partners a digital consultation company to reinvent her ailing business. Yen wants to expand her customer base by attracting newer and younger customers. She has to rebrand the company with an improved website, eBooking system and mobile app and lastly, renovate her branches with an improved back end workflow.
Cast & Crew
| Director | Oman Dhas |
|---|---|
| Producer | Ron Ma |
| Writer | Ron Ma, Clarisse Poh |
- Oldest First
- Newest First
A business cannot grow without new customers. A dim-sum eatery and a TCM chain founded in the 60s are both leveraging digital tools to seek new customers. 3rd-gen owner of Swee Choon, Ernest Ting, took over the business in 2018. His first step was to focus the restaurant's transition into online delivery by partnering with various delivery platforms. Soon, Ernest learns there is a potentially untapped customer base in the east of Singapore. Meanwhile, Chien Chi Tow's 2nd-gen owner, Yen Lim, partners a digital consultation company to reinvent her ailing business. Yen wants to expand her customer base by attracting newer and younger customers. She has to rebrand the company with an improved website, eBooking system and mobile app and lastly, renovate her branches with an improved back end workflow.
To reach new customers, a dim sum eatery opens new outlets based on delivery data. Meanwhile, a traditional TCM chain reinvents itself with a new website and mobile app to attract younger customers.
To reach new customers, a dim sum eatery opens new outlets based on delivery data. Meanwhile, a traditional TCM chain reinvents itself with a new website and mobile app to attract younger customers.
To enhance and transform the customer experience, a furniture retailer digitalizes processes for its sales staff, while a group of artists builds a virtual music festival using gaming software.
To enhance and transform the customer experience, a furniture retailer digitalizes processes for its sales staff, while a group of artists builds a virtual music festival using gaming software.
To cut down on human errors, a pork distributor automates its production line with a backend system and mobile app. A supply chain logistics provider does the same, but with robots.
To cut down on human errors, a pork distributor automates its production line with a backend system and mobile app. A supply chain logistics provider does the same, but with robots.
To manage workers' schedules, a stevedoring business adopts a series of customised software systems, while a home maintenance business builds an app to do the same.
To manage workers' schedules, a stevedoring business adopts a series of customised software systems, while a home maintenance business builds an app to do the same.
A dental practice adopts digital imaging tools to improve efficiency, while a glass processing business cuts down on delays caused by machinery breakdowns with a new imaging tool.
A dental practice adopts digital imaging tools to improve efficiency, while a glass processing business cuts down on delays caused by machinery breakdowns with a new imaging tool.
A ship chandler builds a B2B solution to manage orders from shipping vessels and maintain stock supplies, while a moving company adopts a virtual solution to take inventory of customers' belongings.
A ship chandler builds a B2B solution to manage orders from shipping vessels and maintain stock supplies, while a moving company adopts a virtual solution to take inventory of customers' belongings.